2.1 What MindBridge Is

MindBridge is a reflective personal development platform that combines AI-guided self-exploration sessions with optional professional oversight from licensed mental health professionals ("Professional Guides"). The Services are designed to support your emotional wellbeing and personal growth journey.

2.2 What MindBridge Is Not

2.3 Regulatory Status

MindBridge's Services are not currently evaluated, cleared, or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory body. The Services are provided as personal development and wellness tools, not as medical treatments.

3.1 Age Requirements

You must be at least 18 years old to use the Services. By using MindBridge, you represent and warrant that you are at least 18 years of age.

Children's Privacy: The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete that information as quickly as possible and terminate the associated account.

3.2 Account Registration

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Requests by law enforcement or other government agencies
• Technical or security issues

4.1 Subscription Tiers

MindBridge offers multiple subscription tiers with varying features and pricing. Current subscription options and pricing are available on our website and within the application.

4.2 Billing and Payment

By subscribing to MindBridge:

• You authorize us to charge your designated payment method on a recurring basis (monthly or annual, depending on your selected plan)
• Subscription fees are billed in advance and are non-refundable except as required by law
• You are responsible for all applicable taxes
• You authorize us to update your payment method if we receive updated information from payment service providers

4.3 Price Changes

We reserve the right to modify subscription pricing at any time. We will provide you with reasonable advance notice (at least 30 days) of any price changes. Your continued use of the Services after a price change constitutes your acceptance of the new pricing.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting admin@themindbridge.app. Cancellations are effective at the end of your current billing period. You will continue to have access to paid features until the end of your billing period.

Refund Policy: Subscription fees are generally non-refundable. However, if you cancel within 14 days of your initial subscription purchase, you may request a refund by contacting admin@themindbridge.app.

4.5 Free Trial Periods

We may offer free trial periods for new users. If you do not cancel before the end of the trial period, you will be automatically charged for a subscription at the then-current rate. Free trials are limited to one per user.

5.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services:

• For personal, non-commercial use only
• In a manner consistent with applicable laws and regulations
• Respectfully and without harassing or abusing Professional Guides or other users

5.2 Prohibited Conduct

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Impersonate any person or entity
• Use the Services to harm, threaten, or harass others
• Attempt to gain unauthorized access to any portion of the Services
• Interfere with or disrupt the Services or servers
• Use any automated system (bots, scrapers, etc.) to access the Services
• Reverse engineer, decompile, or disassemble any portion of the Services
• Remove or modify any proprietary notices from the Services
• Use the Services for any commercial purpose without our express written consent
• Share your account credentials with others
• Create multiple accounts for the same individual

5.3 Content You Provide

By using the Services, you may provide text, voice recordings, reflections, and other content ("User Content"). You retain ownership of your User Content, but you grant us certain rights as described in Section 6.

You represent and warrant that:

• You own or have the necessary rights to all User Content you provide
• Your User Content does not violate any law or infringe any third-party rights
• Your User Content does not contain viruses, malware, or other harmful code

6.1 MindBridge's Intellectual Property

The Services, including all software, text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, algorithms, and computer code (collectively, "MindBridge Content"), are owned by MindBridge and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services and MindBridge Content solely for your personal, non-commercial use in accordance with these Terms.

6.2 License to Your User Content

By providing User Content to MindBridge, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, store, and process your User Content to provide the Services to you
• Create de-identified and/or aggregated data derived from your User Content
• Improve the Services, including training and refining our AI algorithms
• Comply with legal obligations

8.1 Role of Professional Guides

Professional Guides are licensed mental health professionals who provide periodic written oversight notes (when included in your subscription plan). Professional Guides:

• Review session summaries and user progress at regular intervals
• Provide written observations, acknowledgments, and guidance
• Monitor safety flags and concerning patterns
• Are not providing psychotherapy, counseling, or clinical treatment through MindBridge

8.2 Professional Guide Matching

If your subscription includes Professional Guide services, we will match you with an appropriate guide based on various factors including specialty areas, approach compatibility, and capacity. While we strive to create beneficial matches, we cannot guarantee that any particular match will meet your needs or expectations.

8.3 Limitations of AI

MindBridge's AI is a tool for reflective self-exploration, not a substitute for human clinical judgment. The AI:

• Cannot diagnose mental health conditions
• Cannot prescribe medications or provide medical advice
• May misunderstand or misinterpret your statements
• Operates based on algorithms that may have limitations or biases

8.4 No Guarantee of Outcomes

We make no guarantees regarding the effectiveness of the Services or any particular outcomes you may achieve. Personal development and emotional wellbeing are complex processes influenced by many factors beyond our Services.

9.1 Automated Safety Monitoring

MindBridge employs automated systems to monitor user interactions for safety concerns. If our systems detect concerning language or patterns, we may:

• Display crisis resources and helpline information
• Notify your assigned Professional Guide (if applicable)
• Alert our clinical oversight team
• Take other appropriate safety measures

For complete details on our safety approach, monitoring systems, and crisis response procedures, please review our Safety Policy.

9.2 Limitations of Safety Systems

9.3 Crisis Resources

If you are in crisis or considering self-harm, please seek immediate help:

• Call 911 or go to your nearest emergency room
• 988 Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• International Association for Suicide Prevention: findahelpline.com

11.1 Disclaimers

11.2 Limitation of Liability

11.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

13.1 Informal Dispute Resolution

Before filing a claim, you agree to contact us at admin@themindbridge.app to attempt to resolve the dispute informally. We will attempt to resolve the dispute informally within 60 days of receiving notice.

13.2 Binding Arbitration

If we cannot resolve a dispute informally, you and MindBridge agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except as modified by these Terms.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13.5 Opt-Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to admin@themindbridge.app including your name, email address, and a clear statement that you wish to opt out of the arbitration agreement.

16.1 Termination by You

You may terminate your account at any time through your account settings or by contacting admin@themindbridge.app. Upon termination:

• Your subscription will cancel at the end of the current billing period
• You will lose access to paid features after your subscription expires
• You may request deletion of your data as described in our Privacy Policy

16.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms
• We are required to do so by law
• We discontinue the Services (with reasonable advance notice when possible)
• We determine that continuing to provide Services to you creates risk or liability

16.3 Effect of Termination

Upon termination:

• All rights and licenses granted to you will immediately cease
• You must cease all use of the Services
• Provisions that by their nature should survive termination will survive (including ownership provisions, warranty disclaimers, indemnification, and limitations of liability)

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Safety Policy, constitute the entire agreement between you and MindBridge regarding the Services and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

17.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Notices

Notices to you may be made via email, postal mail, or postings on the Services. We may also provide notices of changes to these Terms or other matters by displaying notices or links to notices generally on the Services.

Notices to MindBridge should be sent to:

17.7 Relationship of the Parties

You and MindBridge are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and MindBridge.

17.8 Language

These Terms have been prepared in English. If these Terms are translated into another language, the English version shall prevail to the extent of any conflict or inconsistency.